– real customer experience

Case details “The big mattress” – aka “My furniture store” –

Always read verified customer reviews on and Google Maps

1. The trader is cheating on customers – in our case Seller was promising to deliver one type of the bed but delivered another model which we did not agree to exchange. We contacted shop to return and refund but they simply ignored the request and began cheating on us and making false statements to Fair Traiding and other agencies about the case.

2. Trader provides misleading information to the clients on the website and via email communication.

3. The Big Mattress shop is making false statements about what customers did and did not requested. Basically, the Seller defames on Customers by denying clear statements where customers requested specific model.

4. Not just wrong model was delivered but they delivered incomplete order with missing parts. It was impossible to use due to health and safety issues.

5. The trader was breaking the law by refusing to refund money – resolved by contacting Fair Traiding.

6. The trader was breaking the law by refusing to collect goods back at his own cost – resolved by contacting Fair Traiding.

Based on our personal experience we warn all potential customers about the problems with this online shop.

For all clients we recommend to stay away from these businesses: “The big mattress” – aka “My furniture store” –

If you already paid your money and having issues with Craig Mendel or Tristan Carvajal contact Fair Traiding immediately.

ALWAYS READ reviews on google and other websites about “My Furniture Store” and “The big mattress” before you make a payment!

For example: here is an extract from Google Maps

Seller’s Name: Craig Mendel Enterprises Pty Ltd
Seller’s Email:
Sales 1300 298 461
Level 2 / Auburn Mega Mall 265 Parramatta Road Auburn , NSW , 2144
1300 298 461
(02) 9648 4203
(02) 8011 3272
(02) 8011 3046

Our king size mattress collection ranges from Super and Extra Firm to Ultra Plush and includes everything in between, all of which come with plenty of features to enhance comfort and support, to ensure that you get the best night’s sleep at the best value price. The Big Mattresses stocks an excellent selection of memory foam products including memory foam toppers, pillows and memory foam mattress sizes from single, all the way up to king. We also stock bedheads and bed frames that cover hundreds of different styles with elegant designs, clever storage solutions, and quality materials, all at low prices and with free delivery*.

The Big Mattresses also stocks over 360 different bunk bed styles with study bunk beds, L-shaped bunk beds and bunk beds that create additional storage space, there is something for every room, every age group and families of all sizes. With free and convenient delivery and pick-up locations in New South Wales, Queensland, Victoria and the ACT, we have the East coast covered. For locations outside of these areas please call us on 1300 298 461 and we will provide you with a quote for delivery at the best price that we can offer. Our products are carefully packaged and we offer guarantees on our mattresses, please check specific item descriptions for more information.

If you want to try before you buy, our showroom is located just off the M4 in Auburn, New South Wales, and we are open from 10am to 5pm, seven days a week. Come and visit us at the showroom where you will be met by our friendly and knowledgeable staff who will be happy to show you our excellent array of mattresses, bedroom furniture and accessories, and can provide you with information on all of our products and services. If you aren’t in the area you can easily find your product and place your order through our website, we accept a variety of payments through our safe and secure site, including PayPal, Visa, MasterCard and American Express. So whether you’re looking to buy a mattress, add additional storage space, find a new bookcase, shoe cabinet, or an exciting new bed for the kids, choose The Big Mattresses, we’ve got it covered. With the best value bedroom furniture Australia has to offer, a range of delivery and collection options to the entire East Coast, and a secure, easy to use website, why not choose The Big Mattresses to make sure you, and your bank account get a great night’s sleep, every night.

YOUR FurnitureStore is your number #1 destination for quality. We have over 300 mattresses to choose from at Australias lowest prices. Select from single, king single, queen or king mattresses. Shop online for fast shipping Australia wide or visit our Sydney show room for free pick-up. Call our sale hotline for a deal off our already cheap prices!

Spice up your bedroom with one of our elegant and practical bedheads. Available in all sizes from single to queen or king we have hundreds of styles to choose from. Leather bedheads, bookshelf and storage bed heads and everything in between. Shop the full range online for shipping Australia wide or visit our Sydney showroom for free pick-up. Call our sale hotline for a deal!

Address: Address: Auburn Home Mega Mall, 265 Parramatta Road , Auburn , NSW , 2144 AUSTRALIA


Ravikumar Kaliaperumal

6 months ago –


This store has great quality and good priced mattress… I found a good deal and the staff in the store was really excellent… In guiding me to pick the correct one for my needs… In fact I cancelled my order in fantastic furniture and gave the order to them… For the price …Only to realize that they are really poor in delivering things on said time… I would advice to stay away if you here from them the product is out of stock… Because invariably they will delay… If it is in stock you can expect it to be still delivered 2-3 days delayed… But the driver was really professional and he left it where we wanted …

Kristy Geddes

2 months ago –


Having placed an order at the beginning of the year and still not receiving it I am now getting worried. My calls are not being returned nor emails. I plan on cancelling our order immediately and taking our business elsewhere. …

Jamie Hewitt-perkins

4 months ago –


Buyer beware do not buy from this store!!!!!!. They are more than happy to deal with you and take you money when your buying something but if you have any issue with there product they don’t want to know you. We have an issue with the …

Steven Claus

in the last week –


Ordered a bed after being told it would take 3 to 4 weeks however it took 9 weeks. After I finally managed to get someone to return my calls. They passed the buck blaming the manufacturer. There was nothing wrong with bed when in finally arrived – but unless you are happy to wait months I would give this place a miss.

Red Star

a month ago –


Worst experience and the most unorganised, dishonest people you could ever come across. Only gave 1 star so I could write this and let people know and beware. My husband and I found a bed on eBay. Took the price, screen shot and print …

Alex Porter

a month ago –


DO NOT BUY FROM THIS STORE I paid in full $1250 for a king single with underbed drawers in November 2015 They delivered in January 2016 but without the drawers Have been trying to get my drawers for the last 2 months Gina at “support” is …

Bon Lee

3 months ago –


Paid for a queen size bed and mattress on 8th December 2016. Was promised that the products will be delivered no later than 15th December 2016. The salesperson lied. We have called everyday and was advised of various delivery days and …

Renzo Alessi

4 months ago –


I don’t even want to give them one start but the post button doesn’t highlight unless I clicked on a star. Very poor experience. After sales service is non existent. They provided the wrong assembly kit with the bed I purchased and …

Nicole Barnier

6 months ago –


Do not buy from this store They lie to you on when items will be delivered They give you a time frame of 6-8 weeks, then every time you call to know when it will be delivered they give you a longer date. I have been waiting for 3 months for my bed to be sent and know they advise it will take an additional 2 months.

swethavinay vinay

4 months ago –


Very bad experience.I spend nearly 3000 on a diamenti bed and mattress and I received a wrong product with wrong specification, poor customer service….I never ever recommend to anyone

Tony Skinner

5 months ago –


WARNING. Do not buy from here. No furniture delivered, had to argue and demand LOUDLY in store to get my money back. I believe they are trading in insolvency. Report to fair trading.

Vijay Vachhani

8 months ago –


Hi purchased a new kingsize mattress and the quality of mattress was not good slept only a day and had a allergy with the material and looked on the product detail was manufactured on 2005 which sold me in july 2016 ask to store manager to resolve not replied yet a very poor communication please dont go to this store

chabo xu

7 months ago –


Promised delivery on Monday, never happened, rearranged to Wednesday, still not happened. Finally got the delivery on Thursday, driver dumped all furniture in my living room and drove off…this place should be shut down by fair trade!

Laura C

10 months ago –


Absolutely shocking. Waited over 2 months and had the wrong product delivered twice. Then a manager blamed us after advising his own staff used an incorrect SKU. Very reluctant to accept any responsibility and will never buy here again. Aweful in every way

Bilal Ali

11 months ago –


Do not go here at all! They will F**K up your orders, F**K you on the price, F**K you on delivery, F**K you by sending out the wrong product and to F**K you even harder they will hold you at fault and not own up for their F**K ups. I’d

Jyoti P

a year ago –


HORRIBLE SERVICE. DO NOT BUY ANYTHING FROM THEM! the bed we ordered was the Carson, after two weeks we were chasing up our order and was suddenly told the “Carson bed” is not available any more. (till this day October 15 they have not …

A Maleta

a year ago –


Absolutely ridiculous service. 5 weeks after placing the order (was supposed to take 2-3 weeks) I am getting the run-around. No communication or accountability; nobody even bothered to call me and tell me “hey, your order will be delayed


10 months ago –


Order never arrived on time as promised. Selected product not in stock


a year ago –


One star is too much. Had a bed advertised for $550 with $125 postage, another supplier had it for $500, they claim “to beat any price” so i thought ok cool gave him the link, he came back and said ok we can beat it we can do $475 was …

Don Pierre Abdallah

4 months ago –


poor quality and very expensive

Huy Tran

a year ago –


Went to the Liverpool store and had a terrible experience after I handed over my money. Avoid at all costs. Wish I had seen these reviews before I paid in full.

Bold Watcher

2 years ago –


WHAT I PURCHASED: 2 bookcases ORDERED ON: 11TH Jan 2014 from Blacktown Store, told that usually ships in 3-4weeks DEALT WITH: Mostly Craig, Gary & other staff over the phone. ISSUES EXPERIENCED: Close to 4mth delay to receive goods, told …

read more

Discount Mattresses & Beds for Sale | TheBigMattresses

Everybody welcome! Shop online offers bedroom furniture, discount mattresses, bedroom accessories, king bed size, Beds for Sale | Call us Now!

discount mattresses, big mattress, custom foam mattress, bed size, standard bed size, king bed size, bedroom furniture retailer, queen mattress size, bed accessories, shoe rack store, bookcase cheap, storage, chests, bunks beds

Contacts of the companies we’re sharing true stories about:  Hotline phone: 1300 298 461
Level 2 / Auburn Mega Mall (New supa store – Opening Dec 2015)
Shop M01&2
265 Parramatta Road
Auburn , NSW , 2144
ABN: 451 458 976 96
call 1300 298 461
(02) 9648 4203
(02) 8011 3272
(02) 8011 3046
Level 2 (Rooftop Level)
Auburn Megamall
265 Parramatta Road
NSW 2144



The Big Mattresses is Australia’s most innovative Furniture & Bedding retailer/etailer 😉

We offer many things… you’d come to know soon! HOME DELIVERY to hundreds of post codes , so now you can purchase and have your goods delivered for 1 low price.




Welcome to The Big Mattresses – Australia’s best value discount mattress store! We stock a wide range of quality beds, mattresses, bedding, storage chests, bookcases and other bedroom furniture all of which are available at great value. With everything on offer from triple bunk beds, MIDI sleepers, themed beds for the kids, dressing tables and more, we are confident that The Big Mattresses can be your one-stop-shop for all of your bedroom furniture and accessories needs.



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